We have the expertise, experience, and platform to transform your healthcare focus from surviving to thriving!
Patient follow up, broken appointments, proactive outreach
Patient satisfaction and experience
Slow communication and time lost between staff and patients
Security and compliance regimes are extremely strict
Providing outstanding patient care is a top priority for healthcare organizations. But as patient needs and expectations evolve, healthcare organizations must evolve as well. Patients want quick answers to questions and convenient access to care. When supporting the growing needs of patients, healthcare organizations need to enable frontline staff to operate as efficiently as possible, fielding questions from anywhere and providing the information and services that patients need.
A fully integrated cloud communications platform goes a long way toward improving the patient experience and engagement – regardless of whether patients are in the examination room or sitting at their kitchen tables. Empower your clinicians and staff to collaborate effectively – before, during, and after each visit – all while meeting security, compliance, and privacy requirements. In the process, you’ll increase the productivity and efficiency of staff and operations, which will improve the patient experience.
Let’s take a look at some common use cases for most healthcare organizations, along with the benefits and capabilities needed to implement each.
When your patients have questions or need help, you want to give them the right information – quickly and hassle-free. No one wants to wait on hold or be passed around to multiple departments. To maximize every interaction, healthcare providers need to transform their communications platform to ensure superior responsiveness for every patient, every time. This means easy, accurate, and prompt answers to patient inquiries, as well as proactive appointment reminders, outreach, and follow-up.
When you adopt Elevate, you untether your staff from old technology. With our single, integrated cloud communications platform, staff can handle any volume of inbound queries across multiple channels, supported by integrated phone, chat, text, video conferencing, screen sharing, and more. Choose Elevate to provide the seamless digital care and support that your patients deserve.
Our integrated cloud communications platform enables your staff to stay connected regardless of location. Use our Mobile App to easily answer and route calls between admin functions and clinicians.
Virtually interact with patients through easy-to- use high-definition video, screen sharing, collaboration features, and secure file sharing.
With integrated phone, chat, video conferencing, screen sharing, and file backup, your staff can switch seamlessly between communications channels and spend more time caring for patients and less time on administrative tasks.
Just as landline home phones are household relics, on-premises phone systems for healthcare organizations are outdated, expensive to maintain, and hard to move.
Investing in a cloud communications platform empowers healthcare organizations to dramatically increase operational efficiency while protecting data privacy and security. If you have plans to expand staffing or move locations, our cloud communications platform makes it easy to scale in a budget-friendly manner without rewiring or purchasing new on-site hardware – and it’s secure and reliable for all your staff and patient communications.
Our services are designed to meet the privacy and security requires for Protected Health Information (PHI), including HIPAA and PIPEDA compliance, HITRUST certification, communication and recording encryption, roles-based authentication, and more. Patient data is private and protected in our secure cloud.
Enjoy one flat rate for all our calls nationwide with a range of services like internet fax and conference calling – without the complexity of multiple bills. Say goodbye to hidden landline costs for upgrades, maintenance, and support.
Our cloud-based communications platform is easy to scale and manage. Add temporary staff during periods of higher call volumes and expand your talent pool to non-local markets. If you need to expand or move locations, it’s simple to create a new account, port numbers, and drop ship new phones – all from a central account.
Dynamic Notifications, allow you to send outbound voice, SMS, or email notifications — providing extreme versatility with seamless functionality. Contact your customers using their preferred method of communication – or choose the most appropriate one. Whether you use it for revenue generation, operational efficiency, scheduling, customer care, surveys, or something else entirely, the possibilities are endless!
Increasingly people prefer to use text-based communications when interacting with organizations, but they still expect to receive the same level of service as callers. Organizations that are looking for a cost-effective and efficient way to communicate with a new generation of customers can now harness the power of SMS technology within their contact centers.
Dynamic Notifications has been available in various flavors for a while now. One of its most popular applications has been in the Scheduling space for Healthcare. Dynamic Notifications allows for this well-known use case to be fully leveraged, in addition to many others, making this one of the most versatile and in-demand features available today.
Did You Know? 70% of patients value a medical provider that uses text notifications or emails concerning preventative or follow-up care.
Supporting SMS texting is a powerful way to improve your customer experience by giving both customers and your business a convenient, manageable way to interact. Unlike individual voice calls that require a frontline user’s constant attention, SMS texting makes it easy for one frontline user to interact with many customers simultaneously.
SMS Texting is just one of the communication channels you can manage with Contact Center. Contact us today to learn how you can effectively manage voice calls, emails, and web chat for a better customer experience.
Although customers’ preferred way of communication from businesses is always changing, one thing that does not seem to get old is the use of email— and making sure they’re answered quickly is an important part of delivering a good customer experience.
Contact Center email queues help you manage your email flow and response times while ensuring that your business maintains customer satisfaction without missing a single email.
Emails are just one of the communication channels you can manage with Contact Center. Contact us today to learn how you can effectively manage voice calls, SMS texts, and web chat for a better customer experience.