Healthcare

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ENHANCING PATIENT EXPERIENCE:

Healthcare Checklist

The cloud communications platform provides an end-to-end patient care solution that focuses on:



  • Patient experience, outreach & engagement
  • Complying with security & compliance requirements
  • Care team coordination
  • EMR/EHR integrations
  • Providing collaboration tools


We have the expertise, experience, and platform to transform your healthcare focus from surviving to thriving! 


Managing network services is one of top priorities in any business operation. In a competitive environment where technology is constantly evolving, maximum network uptime is required to ensure productivity and profitability

ABS provides a skilled team of trained professionals to build, deploy and administer your office network. We bring total service solution for managing your office network including:

  • Business Applications
  • Data Systems
  • Network Administration (LAN/WAN/Wireless)
  • Server Administration
  • Document Capture, Routing and Workflow

ABS will meet your current network needs, while designing a system that is scalable to accommodate your business growth. Our managed network services provide the solution to challenge of controlling technology expense, while providing the best network architecture and administration to run your business.

We provide a complete package of managed network services:

  • Data Services Storage and Backup
  • Continuous Network Monitoring and Security
  • Network and User Management
  • Software Support and Maintenance
  • Network Systems Management

Contact us to learn how ABS can design, implement and support the best network support for your business.

ONE Communications Platform - ONE Low Monthly Rate PHONE | VIDEO | CHAT| CONTACT CENTER | FILES | EMAIL 

From aerospace and state agencies to financial services and healthcare providers, businesses are starting to realize the bottom line benefit to getting their output fleet under control. They are doing this through Managed Print Services (MPS) – a defined and mature strategy designed to help manage the volume of all documents (both electronic and hardcopy) flowing through the organization and minimize the costs associated with printing, sharing and updating them.

Often overlooked, print is an infrastructure just as important as facilities, telecommunications and IT networks, and the long-term results of a successful MPS partnership includes enhanced productivity, increased compliance and improved environmental sustainability, to name a few.
Managed Print Services (MPS) involves managing hardcopy device fleets (copiers, printers, multifunction devices, and fax equipment) in a unified fashion. This can be accomplished internally, however the service is typically associated with managing the fleet via an external partner like Advanced Business Systems.

Why do companies look to ABS to assist in this initiative?

  • 90% of companies do not know how many printers they have or if they are properly utilizing their print assets+
  • Organizations spend 1 – 3% of annual revenues on imaging technology
  • 23% of all IT / help desk calls are printing/copying related
  • 55 % of network traffic is printer related
  • Annual printer volumes are increasing: 9% in B&W and 19% in color (11% total)
  • 60 % of all paper documents originate at the printer
  • 70% of copied documents start out as printed originals of an existing electronic document
  • The average office employee spends $1,000 a year in document output+

The core aspects of MPS are defined as:
  • Device management with consolidated billing
  • Proactive maintenance of the device fleet
  • Ongoing optimization of the environment throughout the contract life

ABS is a company focused to managed print services with the goal of helping companies identify, control, and manage the cost of output devices.

Common Issues Facing Health Care Workers 

Is a Change Needed in How You Manage “Print”? Typically companies are faced with the following:

  • No visibility to costs associated with output fleet
  • Increased output
  • Mix multi-branded old and new devices
  • Under competitive pressures to increase revenue and lower expenses

ABS will show you the way to smart printing. Our services and strengths include:

  • Identify your costs so expense management is possible
  • Ensures proper utilization of printing assets
    • Objective assessment
    • Strategy review
    • Implementation
      • All inclusive agreement
        • Supplies
        • Service
        • Parts
      • Technology refresh
        • Equipment replacement schedule
      • Ongoing Analysis
        • Redeployment
        • Proactive monitoring i.e. alerts for service and supplies
        • Reduce end-user support requirements

Strong service provider with 30 years of experience in Tallahassee market
Thorough and free assessment
Ongoing monitoring to anticipate service needs and optimize assets

Our goal is to maximize your current investment not sell you more equipment or software.

Contact ABS to learn more about Managed Print Services

Patient follow up, broken appointments, proactive outreach 

Patient satisfaction and experience 

Slow communication and time lost between staff and patients 

Security and compliance regimes are extremely strict 

Our Solutions Can Help Solve These Issues 

YOUR NEEDS

OUR SOLUTIONS

SECURITY & RELIABILITY

  • Protect patient information and privacy regulatory information
  • Meet compliance regulations
  • Need a secure and reliable cloud communications platform for staff & patient communications 
  • Contact Center offers HIPAA and PIPEDA compliance, HITRUST certification, communication and recording encryption, roles-based authentication and more
  • Your data is private and protected in our secure cloud
  • Admin tools to streamline IT management and security 

EFFICIENCY

  • Reduce no-shows, effectively deliver reminders
  • Broken appointments cause missed or delayed diagnoses and lost provider revenue
  • Ongoing patient engagement requires proactive outreach 
  • Deliver timely (and, if needed, repeated) reminders of appointments, refills, paperwork requirements, check-ups and more, with Dynamic Notifications
  • Integrated chat, SMS, video conferencing, screen sharing, file sharing and file backup, extends reach and facilitates increased collaboration and efficiency within the workplace 

TIME-SAVING

  • Patient interactions must be efficient and frustration-free
  • Patients expect communication via multiple channels
  • Communication between healthcare teams should be easy, efficient, and quick
  • Integrations are critical 
  • Intelligent routing and self-service IVRs minimize transfers and eliminate dead-ends by helping automate common requests; accept patient inquiries via SMS, chat, and email, in addition to phone calls
  • Virtually anywhere, anytime, and on any device - creates a more flexible workforce Integrated chat, SMS, video conferencing, screen sharing, file sharing and file backup
  • Extends reach and facilitates increased collaboration
  • The solution can integrate with almost any EMR/EHR as well as other business applications such as Google, Microsoft, Salesforce and more 

PATIENT EXPERIENCE

  • High patient satisfaction scores
  • Improve accessibility and new patient onboarding
  • Resolve issues faster
  • Build stronger patient and staff relationships 
  • Dynamic Notifications can also be used to send clinic news and updates, health & diet information, and other communications to maintain top-of-mind
  • Our Mobile App allows healthcare professionals to never miss important patient calls and the option to easily collaborate from anywhere at anytime 
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THREE WAYS CLOUD COMMUNICATIONS CAN BENEFIT HEALTHCARE 

IMPROVE PATIENT EXPERIENCES, STAFF PRODUCTIVITY, AND OPERATIONAL EFFICIENCY – ALL WITH ONE COMMUNICATIONS PLATFORM 

Providing outstanding patient care is a top priority for healthcare organizations. But as patient needs and expectations evolve, healthcare organizations must evolve as well. Patients want quick answers to questions and convenient access to care. When supporting the growing needs of patients, healthcare organizations need to enable frontline staff to operate as efficiently as possible, fielding questions from anywhere and providing the information and services that patients need.


A fully integrated cloud communications platform goes a long way toward improving the patient experience and engagement – regardless of whether patients are in the examination room or sitting at their kitchen tables. Empower your clinicians and staff to collaborate effectively – before, during, and after each visit – all while meeting security, compliance, and privacy requirements. In the process, you’ll increase the productivity and efficiency of staff and operations, which will improve the patient experience.


Let’s take a look at some common use cases for most healthcare organizations, along with the benefits and capabilities needed to implement each.

DELIVER EXCEPTIONAL PATIENT CARE 

When your patients have questions or need help, you want to give them the right information – quickly and hassle-free. No one wants to wait on hold or be passed around to multiple departments. To maximize every interaction, healthcare providers need to transform their communications platform to ensure superior responsiveness for every patient, every time. This means easy, accurate, and prompt answers to patient inquiries, as well as proactive appointment reminders, outreach, and follow-up.



When you adopt Elevate, you untether your staff from old technology. With our single, integrated cloud communications platform, staff can handle any volume of inbound queries across multiple channels, supported by integrated phone, chat, text, video conferencing, screen sharing, and more. Choose Elevate to provide the seamless digital care and support that your patients deserve. 

BENEFITS

Managing network services is one of top priorities in any business operation. In a competitive environment where technology is constantly evolving, maximum network uptime is required to ensure productivity and profitability

ABS provides a skilled team of trained professionals to build, deploy and administer your office network. We bring total service solution for managing your office network including:

  • Business Applications
  • Data Systems
  • Network Administration (LAN/WAN/Wireless)
  • Server Administration
  • Document Capture, Routing and Workflow

ABS will meet your current network needs, while designing a system that is scalable to accommodate your business growth. Our managed network services provide the solution to challenge of controlling technology expense, while providing the best network architecture and administration to run your business.

We provide a complete package of managed network services:

  • Data Services Storage and Backup
  • Continuous Network Monitoring and Security
  • Network and User Management
  • Software Support and Maintenance
  • Network Systems Management

Contact us to learn how ABS can design, implement and support the best network support for your business.

Work from anywhere

Our integrated cloud communications platform enables your staff to stay connected regardless of location. Use our Mobile App to easily answer and route calls between admin functions and clinicians. 

Support virtual visits with video conferencing

Virtually interact with patients through easy-to- use high-definition video, screen sharing, collaboration features, and secure file sharing. 

Work harder, not harder

With integrated phone, chat, video conferencing, screen sharing, and file backup, your staff can switch seamlessly between communications channels and spend more time caring for patients and less time on administrative tasks. 

DELIVER EXCEPTIONAL PATIENT CARE 

Just as landline home phones are household relics, on-premises phone systems for healthcare organizations are outdated, expensive to maintain, and hard to move.



Investing in a cloud communications platform empowers healthcare organizations to dramatically increase operational efficiency while protecting data privacy and security. If you have plans to expand staffing or move locations, our cloud communications platform makes it easy to scale in a budget-friendly manner without rewiring or purchasing new on-site hardware – and it’s secure and reliable for all your staff and patient communications. 

BENEFITS

Operate with HIPAA-compliant security

Our services are designed to meet the privacy and security requires for Protected Health Information (PHI), including HIPAA and PIPEDA compliance, HITRUST certification, communication and recording encryption, roles-based authentication, and more. Patient data is private and protected in our secure cloud. 

Save money

Enjoy one flat rate for all our calls nationwide with a range of services like internet fax and conference calling – without the complexity of multiple bills. Say goodbye to hidden landline costs for upgrades, maintenance, and support. 

Scale and flexibility

Our cloud-based communications platform is easy to scale and manage. Add temporary staff during periods of higher call volumes and expand your talent pool to non-local markets. If you need to expand or move locations, it’s simple to create a new account, port numbers, and drop ship new phones – all from a central account. 

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ENHANCING PATIENT EXPERIENCE:

Dynamic Notifications for Healthcare

Dynamic Notifications, allow you to send outbound voice, SMS, or email notifications — providing extreme versatility with seamless functionality. Contact your customers using their preferred method of communication – or choose the most appropriate one. Whether you use it for revenue generation, operational efficiency, scheduling, customer care, surveys, or something else entirely, the possibilities are endless!

Managing network services is one of top priorities in any business operation. In a competitive environment where technology is constantly evolving, maximum network uptime is required to ensure productivity and profitability

ABS provides a skilled team of trained professionals to build, deploy and administer your office network. We bring total service solution for managing your office network including:

  • Business Applications
  • Data Systems
  • Network Administration (LAN/WAN/Wireless)
  • Server Administration
  • Document Capture, Routing and Workflow

ABS will meet your current network needs, while designing a system that is scalable to accommodate your business growth. Our managed network services provide the solution to challenge of controlling technology expense, while providing the best network architecture and administration to run your business.

We provide a complete package of managed network services:

  • Data Services Storage and Backup
  • Continuous Network Monitoring and Security
  • Network and User Management
  • Software Support and Maintenance
  • Network Systems Management

Contact us to learn how ABS can design, implement and support the best network support for your business.

SHORT MESSAGE SERVICE (SMS) USE CASES 

Increasingly people prefer to use text-based communications when interacting with organizations, but they still expect to receive the same level of service as callers. Organizations that are looking for a cost-effective and efficient way to communicate with a new generation of customers can now harness the power of SMS technology within their contact centers. 

USEFUL BEYOND JUST SCHEDULING 

Dynamic Notifications has been available in various flavors for a while now. One of its most popular applications has been in the Scheduling space for Healthcare. Dynamic Notifications allows for this well-known use case to be fully leveraged, in addition to many others, making this one of the most versatile and in-demand features available today. 

PATIENT USE CASES 

Appointment reminders/confirmations 

  • Reduce patient appointment no-shows and increase prescription refill rate with timely reminders
  • Setup for responses to re-schedule or cancel appointments with live agent
  • Let patients confirm appointments and other medicalevents with the touch of a button or connect them to a live agent to reschedule or cancel
  • Protect your revenue and improve patient health with fewer broken appointments and free up appointment slots for patients 

Collections/bill payment/payment reminders 

  • Reduce payment collection timeframe with regular reminders to patients of outstanding bills
  • Drive patients to the websites or payment portals for processing
  • Let customers respond to notifications and speak with a representative about billing questions 

PATIENT FEEDBACK 

  • Deliver continuous care by sending patient surveys from intake through discharge to proactively monitor quality of care
  • Understand your patient population by directing them to surveys about their health behaviors
  • Capture medical adherence for prescriptions by asking patients to report whether they are taking their medication 

PREVENTATIVE CARE 

  • Use vaccine schedules to remind patients or parents to schedule an appointment
  • Send follow-up appointment reminders to patients



Did You Know? 70% of patients value a medical provider that uses text notifications or emails concerning preventative or follow-up care. 


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MANAGE TEXT MESSAGES JUST LIKE

VOICE CALLS 

  • Send mass SMS text messages for
  • everything from appointment reminders to promotions, and more.
  • Schedule the day and time you want to send your text messages and throttle the message rate to ensure your frontline users can manage the responses.
  • Allow recipients to acknowledge your message, send auto-replies based on their response, and transfer them to a frontline user to continue the conversation if needed.
  • Combine SMS notifications with automated email, and voice calls to ensure the message is received. 

SMS Texting is just one of the communication channels you can manage with Contact Center. Contact us today to learn how you can effectively manage voice calls, emails, and web chat for a better customer experience. 

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CONTACT CENTER:

Ensure Reliable Responses with Contact Center Email Features

Although customers’ preferred way of communication from businesses is always changing, one thing that does not seem to get old is the use of email— and making sure they’re answered quickly is an important part of delivering a good customer experience.

Contact Center email queues help you manage your email flow and response times while ensuring that your business maintains customer satisfaction without missing a single email. 

Managing network services is one of top priorities in any business operation. In a competitive environment where technology is constantly evolving, maximum network uptime is required to ensure productivity and profitability

ABS provides a skilled team of trained professionals to build, deploy and administer your office network. We bring total service solution for managing your office network including:

  • Business Applications
  • Data Systems
  • Network Administration (LAN/WAN/Wireless)
  • Server Administration
  • Document Capture, Routing and Workflow

ABS will meet your current network needs, while designing a system that is scalable to accommodate your business growth. Our managed network services provide the solution to challenge of controlling technology expense, while providing the best network architecture and administration to run your business.

We provide a complete package of managed network services:

  • Data Services Storage and Backup
  • Continuous Network Monitoring and Security
  • Network and User Management
  • Software Support and Maintenance
  • Network Systems Management

Contact us to learn how ABS can design, implement and support the best network support for your business.

GIVE EMAILS THE ATTENTION THEY DESERVE WITH QUEUES AND ROUTING: 

  • Manage emails like you do voice calls with virtual queues.
  • Prioritize emails based on the queue and route emails by keywords in the message to quickly get them to the right frontline user.
  • Route customer responses back to the previous agent who handled the original email to maintain consistency. 

KEEP YOUR CUSTOMERS WELL INFORMED WITH AUTOMATED OUTBOUND MESSAGES

  • Send mass emails out for everything from appointment reminders to promotions, and more.
  • Schedule the day and time you want to send your emails and throttle the message rate to ensure your frontline users can manage the responses.
  • Combine email notifications with automated SMS, and voice calls to ensure the message is received. 

SAVE FRONTLINE USER"S TIME WITH BETTER TOOLS TO MANAGE EMAILS:

  • Choose from email templates to decrease response time.
  • Use auto responses to make your customers feel valued.
  • Pull an email out of the queue if you can’t answer it immediately and return to it at a later date.
  • Transfer emails to another frontline user to answer.
  • Document the outcome of the email interaction with email classification. 

MONITOR AND MANAGE EMAIL QUEUES WITH THESE FEATURES:

  • See how well your employees are managing emails with live dashboards and reports by frontline user, queue, and classification type.
  • Set acceptable waiting times for email responses and drop them from the queue after a designated time.


Emails are just one of the communication channels you can manage with Contact Center. Contact us today to learn how you can effectively manage voice calls, SMS texts, and web chat for a better customer experience. 


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